Refund Policies:

1. In case of school closure prior to the commencement of a course or tutorial service, our school will refund fees collected in advance for courses and services not delivered to the parents/guardians of students.
2. If a course or tutorial service cannot be operated according to the arrangements specified in the acknowledged schedule, except where the course cannot be conducted due to adverse weather conditions, and alternative arrangements cannot be mutually agreed between the school and students, our school  will refund in full or on a pro-rata basis the fee collected in advance to students as soon as possible and in any event not later than one month after students have requested for the refund.
3. If a course cannot be operated according to the arrangements specified in the promotional information or school website, except where the course cannot be conducted due to adverse weather conditions, and alternative arrangements cannot be mutually agreed between the school and students, our school  will refund in full or on a pro-rata basis the fee collected in advance to students as soon as possible and in any event not later than one month after students have requested for the refund.
4. In case of cessation of a course after its commencement, our school will refund to students the fee collected in advance on a pro-rata basis as soon  as possible and in any event not later than one month after students have requested for the refund.

Refund Procedures:

1. Our school will inform pupils of the refund arrangements where applicable either over the telephone or in writing. Parents/Guardians of students can proceed with the refund procedures on behalf of the students.
2. All refund requests must be made in writing addressed to the School Supervisor.
3. Our school will refund students in accordance with the above policies.
4. When processing refunds, our school will not retain any original confirmation documents or receipts.
5. Upon receipt of the refund, the parent/guardian must sign an acknowledgement of receipt.
6. Our school will pay the refund either in cash or cheque.

Thank you for your understanding and cooperation.